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Frequently asked questions

General questions

Yes. Sayroll delivers fully branded mobile apps for both iOS and Android, tailored to each client. Runners and supervisors can operate seamlessly across devices in airport environments.

Yes. Each client receives an independent, fully branded app built on the Sayroll platform.

Your company operates its own instance with custom workflows, rules, and access levels.

Sayroll is offered as a monthly SaaS subscription, priced based on the number of active employees or runners using the platform. No per-flight or per-transaction fees.

Yes. Sayroll includes an Airline Portal that allows airlines to view real-time metrics for their operations, including assisted passengers, service status, and performance indicators.

Yes. Sayroll is actively used by airline assistance companies operating in major U.S. airports, supporting airlines such as Emirates, Avianca, and others through partners like Falcon Airport Services.

App features & functions

Sayroll provides real-time task assignment, QR scanning of boarding passes, service tracking from start to completion, push notifications, and full operational visibility for airport teams, supervisors, and managers.

Sayroll is designed for airport operations. Runners execute assigned services in the field, while supervisors manage, assign, monitor, and validate tasks in real time, ensuring control, accountability, and operational efficiency.

Runners scan the passenger’s boarding pass using the app to instantly validate the service, link it to the correct flight and passenger, and start the operational workflow without manual errors.

Sayroll offers dedicated support channels for operational teams, including in-app support, supervisor escalation, and direct assistance to ensure uninterrupted airport operations.

Integrations & compatibility

Sayroll runs on operational smartphones used in the field that have a functional camera for QR scanning and a stable internet connection (Wi-Fi or mobile data).

Access to Sayroll is provided directly to authorized airport staff. Users receive credentials and installation instructions as part of the onboarding process defined by the airline or service operator.

Support requests are handled through designated operational channels or escalated by supervisors, ensuring rapid assistance during live airport operations.

Yes. Sayroll is built to integrate with airline systems, operational platforms, and external services via secure APIs, enabling real-time data synchronization and automation.

Support & troubleshooting

Support is managed through the client’s assigned operational support channel. Supervisors or administrators can escalate incidents directly to the Sayroll support team for immediate assistance.

Yes. Sayroll supports offline operation. Services are securely stored on the device and automatically synchronized once an internet connection becomes available.

Support availability and response times are defined according to the service agreement with each client, ensuring coverage aligned with airport operational hours and critical workflows.

Frequent crashes are usually related to outdated app versions, device limitations, or operating system restrictions. Keeping the app updated and using approved devices ensures optimal performance.

You may continue working offline. Once connectivity is restored, the app will automatically sync all pending data without requiring manual intervention.